Shipping Protection
Shipping Protection is an optional safeguard you can add at checkout. If your order is lost, stolen, or arrives damaged, we'll make it right — fast, and at no extra cost to you.
What's covered
- Lost in transit — your tracking shows it never arrived.
- Stolen — tracking says "delivered," but it never reached you.
- Damaged — it arrived broken or unusable.
How it works
- If your order qualifies, we reship it free of charge. If something's out of stock, we'll refund that item.
- Damaged? Snap a photo — it speeds things up.
- Never arrived? Give it a little time first — carriers sometimes run a few days behind. If it's been 7+ days past the expected delivery date, file away.
How to file: within 30 days of your order — . You'll need your order number and the email on your order.
Shipping Protection covers orders it was added to at checkout. It doesn't cover an incorrect address entered at checkout. Questions? Email .