Shipping Protection
Shipping Protection is an optional package guarantee you can keep on your order at checkout. If a protected order is lost in transit or arrives damaged, you receive store credit for the full value of the affected items, so you can reorder right away. It is added to your cart automatically. If you would rather go without it, choose "Checkout without protection" in your cart.
What is covered
- Lost in transit. Tracking never shows a delivery, and it is 7 or more days past the carrier's expected delivery date.
- Damaged in transit. The product arrived broken, leaking, or unusable because of damage during shipping.
What is not covered
- Packages marked delivered. Once the carrier confirms delivery to the address on your order, the package is your responsibility and is not eligible for a claim. If a delivered package is missing, check with everyone at your address and your neighbors, then contact your local post office. They can see the exact GPS location of the delivery scan, and most missing packages turn up within a few days.
- Orders where Shipping Protection was removed at checkout.
- An incorrect or incomplete shipping address entered at checkout, or an address change after the order shipped.
- Packages refused, unclaimed, or returned to sender.
- Delays. A late package is not a lost package until it meets the lost-in-transit rule above.
- Packages held or seized by a carrier, customs, or a government agency.
- Wrong items or defective products. Those are handled under our Replacement Policy.
How to file a claim
Use the claim form below. You will need your order number and the email on your order.
- Lost in transit: file once it is 7 or more days past the expected delivery date, and within 30 days of that date.
- Damaged in transit: file within 7 days of the delivered date, with photos of the product and the packaging. Keep the packaging until your claim is resolved.
What happens next
- We review every claim and confirm tracking details with the carrier.
- Approved claims are credited to your account as store credit for the full value of the affected items, plus any shipping you paid on that order.
- Store credit applies at checkout on your next order. It is not redeemable for cash. Protection claims are never paid as a cash refund or a reship.
- The Shipping Protection fee is not refunded.
- One claim per order.
- Most claims are resolved within 3 business days of receiving everything we need.
Good to know
- Shipping Protection is a package guarantee provided by Miracle of the Desert. It is not an insurance policy.
- Claims filed outside the windows above cannot be accepted.
- False claims are declined and may be reported to the carrier.
Questions? Email admin@miracleofthedesert.com.